Finally, Good Industry News: Hotels and Country Clubs Ramping Up for Busy Season
In a world of what seems to be a lot of doom-and-gloom news for the hospitality industry, there is now some good news. Both the country club and hotel segments of the industry are showing signs of increased business. This glimmer of hope for the industry is welcomed news as we enter into the busy […]
Will Hotels Continue to Offer Work Remote Positions
What Does the Future Look Like? Like so many, the hotel industry was severely impacted by the Covid-19 pandemic. But unlike many other industries, allowing hotel employees to work remotely during the pandemic wasn’t entirely the best option. The hotel, leisure and travel industry is dependent on customer-facing employees. Sitting behind a computer and making […]
From Data to Delight: Transforming Hospitality with Customer Insights
Introduction In the hospitality industry, customer loyalty is crucial, and it heavily relies on the customer experience. To gain repeat patronage and referrals, businesses in this sector must deliver exceptional customer experiences. Retaining existing customers is generally easier and more cost-effective than acquiring new ones. However, not all brands are successful in this area. Studies […]
