The hospitality job growth is 6 – 8%, depending on the source of statistics. This has attracted many job seekers and candidates to the hospitality industry. Too many new applicants are applying ‘too far up’ the career ladder for their skillset.
Hospitality isn’t like other industries. The product being marketed is the consumer’s desires. The tangible product is the employees. The industry is all about comfort and service.
Do not fill your resume with cliché words such as vendor management, client management, guest relations, and team leadership. If you are qualified, and working with a recruiter then they will scratch these words from your resume. Instead of these phrases ‘show’ what you did.
Highlight skills that demonstrate an ability to have a positive impact on crisis by developing positive relationships.
More important, demonstrate that you built a list of patrons. Did you remember their name?
Even if you feel your job is not important you must view yourself as a vital part of the leadership team if you want to move into a better job. Do not list a series of tasks and jobs on your website without listing results.
Did you build a clientele? Did attendance on your shift increase while you worked there? If you were in housekeeping, did you decrease the time needed to clean? Did you implement any improvements that saved time or money? Did you solve employee disputes? What made you good at your job.
No one wants to know what you did. They want to know how you benefited the company.
3. Communication Skills
No matter where you work in a hotel or restaurant your ability to move up the ladder is based on your ability to communicate well. How you say something can impact the message the listener hears. This is especially important when working with a disgruntled customer who feels their needs have not been met.
As your job increases in responsibility so will your paperwork load. The better you communicate your needs, and the needs of your team, the more effective you will be in your job.
It is easy to say that you need better communication. Changing how you communicate can be complicated. Taking local courses at community college will give you the foundation needed for better communication skills. But changing your vocabulary and your ability to talk in complete sentences requires practice. One of the best ways to improve is to read trade journals, reports, and text books. Most colleges have a place where you can buy used textbooks. This is an inexpensive way to learn the theory needed to improve your career opportunities.
4. Volunteer and Side Projects
Most people neglect this on their resume. The hospitality industry needs people who are energetic, positive, and are natural ‘givers.’ It is difficult to be in an industry where you spend every day catering to other people’s needs, no matter how your feet hurt, or how many hours you worked.
Recruiters and Human Resources look for people who are ‘on the go’ and who give more than their 40 hours a week. Omitting your extracurricular activities, initiatives, when writing a resume can reduce your chances of landing a better job than the one you have now.
5. Failure to Plan is a Plan to Fail
You need a plan if you do not want to remain in the same job for the next 20 years. You may be asked what your long-term plans are in a job interview. It is always good to write out your goals, and make a schedule. This will help you stay on track and keep moving forward.