5 Tips on Managing Turnover in Your Hotel
Turnover in the hospitality industry has been a problem for years; the U.S. Bureau of Labor Statistics reports the turnover rate is 73.6%—much higher than any other industry. Much higher, in fact, when you consider the finance and insurance industries have turnover that is less than 2%. Employee turnover costs you in all kinds of […]
What Kind of Performance Metrics Should I Have for My Hotel Staff?
Key performance indicators (KPIs) are a critical metric for measuring both individual and team performance. In the hotel industry, these measurements can be quite helpful in establishing a production-level normal, whether the job is turning beds or checking in customers. Which performance metrics are better? Here’s what you need to know. Top KPIs for the […]
5 Things to Remember When Training Your GenZ Employees
Pew Research Center says, “Generational cutoff points aren’t an exact science.” That’s true when defining the “Z” generation, those born after 1996 to today. Who is this “GenZ” generation and what do employers need to do to ensure they’re providing proper training for the job? Who is GenZ? It’s hard to believe, but most members […]
Increase your applications during the new normal
Write successful job postings with these tips Your job descriptions will be the first impression job seekers have of your company and they are essential to your businesses’ success. Job descriptions play an important role in their ability to attract top talent. The quality of your job posting and the information included determines the quality […]
Strategies to Improve Diversity in Your Hospitality Recruiting
Diversity matters. The Wall Street Journal published an article recently that studied diversity at S&P 500 companies and found that diverse organizations are “more innovative and productive.” Diversity can come in many forms, from ethnicity, race, or sexual orientation, but also gender, age, religion, and other factors. Managers and teams made up of a diverse mix of people, the article […]
The Restaurant Industry is Making a Comeback! But How?
3 Reasons Why Some Restaurants Are UP in Sales Over 2019 Yes, the restaurant industry, as a whole, has suffered terribly because of the COVID virus and the subsequent state and federally mandated shutdowns and restrictions on business. State by state, governors have targeted (fairly or not) the hospitality and travel industries with rules and […]
How Much Is an Online Review Really Worth?
We’re sure you’ve heard about the online review, where your customers have a chance to rate your business. From a recruiting perspective, an online review can also reflect an employee’s experience of working in your company. Just like a customer review of your products and services, the online review of your current or past employee […]
3 Ways to Reduce Employee Turnover at Your Hotel
Every hospitality manager hates turnover. It’s incredibly costly, and an inconvenience to your customers, the business, and the staff left to fill the void. The last few years of historic unemployment have been even more frustrating for hospitality employers, because the pool of available skilled workers is much smaller. We know that three industry trends […]
3 Simple Ways to Make Your Hotel Guests Feel Special
Managers in the hospitality field know that their customers have a lot of choices these days. With popular options that include other hotel competitors, bed and breakfasts, and even Airbnb, we know that making our hotel guests feel cared for and special could tip the scales in your favor and give you an advantage over […]
Best Practices for Restaurant Scheduling During the Holidays
During the holidays, there is an abundance of marketing messages that try to convince us, “It’s the most wonderful time of the year.” While getting together with your loved ones, preparing and eating food, or going out to celebrate your version of holiday cheer is fun, it’s also stressful. But for those of us that […]
