Franchise Owner Spotlight: Jeremy Nichols
After hitting some rocky roads during the pandemic, franchising is making a comeback. According to the International Franchise Association, 17,000 franchise locations will be added throughout 2022. That’s because more and more people are realizing franchises offer a unique mix of low risk and high reward. Franchising has been described as a business with training […]
Negotiating a Pay Raise: A Smarter Approach to Talking Your Way to More Money
We could all use more money in today’s high inflation environment. But getting that pay raise doesn’t always come out of the blue. Managers and supervisors aren’t jumping at the chance to give you a raise for all your hard work. It’s not that they are stingy or mean, (although they might be). It’s typically […]
Connect and Direct: Part 1
Every leader I talk to has a common challenge: finding people who care. Finding engaged talent is not a new struggle, but The Great Resignation has exacerbated it. The truth is- only about a quarter of the population is happily engaged at work. The latest Gallup workplace engagement survey found only twenty percent of workers […]
How to Lead When Your Team is Exhausted
We’ve been through a lot lately. The past two years has left many in a slump of sorts. People who worked with spunk and energy before are now simply going through the motions. It’s not that they are lazy or bored with their work, but they are just flat-out exhausted. The pandemic, political confusion, wars, […]
Customers Are Tipping Less: Here’s Why
Americans are tipping less than they did during the pandemic. This is according to a survey of 2,610 adults about their tipping habits in May 2022, by CreditCards.com. This shouldn’t come as a big surprise. Inflation is hovering around 8%, and gas prices averaging $5 per gallon, doesn’t help. And let’s not leave out the […]
Augmented Reality: Making Your Facility Fit For the Jetsons
George and Jane Jetson had a lot of automated gadgets in their home and George’s workplace. These tools seemed to keep things running smoothly and efficiently. Fast-forward about 60 years and the Jetson’s fantasy has become reality. The use of advance technology like artificial intelligence (AI) and augmented reality (AR) is changing the way businesses […]
Leadership and Self-Awareness: The Often Painful Journey to Building Trust
If trust is the glue of all relationships, it must be pretty potent! What is trust? Oxford dictionary defines trust as a “firm belief in the reliability, truth, ability, and strength of someone or something.” e.g., relationships have to be built on trust. The concept of trust is discussed everywhere, from the boardroom to the […]
Would You Like to Build a Pool of Talent? Here are 5 Ways to Make It Happen
Finding and keeping good employees is challenging in today’s competitive environment. Unfortunately, the hospitality industry is in a drought—talent-wise. There’s been a mass exit of workers and rekindling those relationships is difficult. Although there are numerous strategies one can take to attract good employees, the effort needs to be continuous. There needs to be a […]
Staffing Issues in the Wake of the Pandemic: How has it Influenced Customers?
Holding onto employees has always been an issue for most hospitality businesses. However, restaurants have probably suffered the most from the loss of staff. A survey by the National Restaurant Association reveals that half of all restaurants expects staffing to be their greatest challenge. With staff still leaving in droves, the situation is worsening. Although […]
Poor Customer Service: Lack of Staff is a Poor Excuse
A recent survey revealed that 55% of the workforce in the US have left their former jobs. Because of this, the term Great Resignation has become a part of our common language today. It is is currently impacting all aspects of peoples’ personal lives and business performances. And when so many workers leave a business, […]
