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The hospitality industry in Vancouver is suffering under a unique problem. Many business owners are having trouble finding workers. Businesses from small businesses to large chains (Ramada Hotel, GlobalNews.ca) are finding the new work force difficult to manage.

The businesses that need seasonal workers are hardest hit. High hiring standards and a changing workforce have inspired many businesses to rethink how the schedule, and manage their employee retention plans.

The main concerns range from employees who do not show up for work on the first day, to employees who do not arrive to work on time. Just walking off the job is also a growing problem.

Some of the solutions employers in British Columbia are coming up with include giving lower income hospitality workers better work life balance.

Statistics expect to see more than 12, 000 new tourism jobs in the Thompson-Okanagan region, and about 101,000 across British Columbia BC. The average salary in the hospitality industry is $52,000 yearly, with a net pay of $40, 912. The low is $25,350 with ahigh of $88 000.

The newer workforce doesn’t take their job seriously. There are always new jobs, but there are not always new life experiences. While this can be disheartening, there is a deeper HR problem here. The workers do not see any career growth and career development in their future.

Today’s workers are more focused on what they have now. This leaves them unmotivated for long term career development plans. Employers need to abandon older methods of employee retention and look for new methods of employee motivation.

This is seen in the business communities. “One of the challenges facing business in Vernon, British Columbia and Canada as a whole is a skilled labour shortage,” a description of the program on the City of Vernon website reads. If employees will not take the time to become skilled, then it is difficult to change the current environment.

Immigration isn’t always the answer. Many areas in British Columbia, Ontario, and Quebec have high criteria for workers moving into their area. In many cases, the local governments do not see hospitality as a high priority industry.

When interviewing workers the common theme is that the southern regions of British Columbia lack jobs which pay enough to support a family.


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